Refund policy

Return & Refund Policy

Because our products are personalized and made especially for you, we generally do not accept returns, exchanges, or cancellations for personalized or custom-made items once production has begun.

If your order arrives damaged, defective, or incorrect due to a production error, please contact us within 7 days of delivery. Please include your order number and clear photos of the item and packaging so we can review the issue.

If we determine that an item is damaged, defective, or incorrect, we will work with you to provide an appropiate replacement or refund.

Please carefully review all names, dates, photos, spelling, colors, sizes, and other personalization details before submitting your order. We are not responsible for errors in personalization information provided by the customer.

Do not return an item to the address on the shipping label without contacting us first. Return instructions, when applicable, will be provided after your request has been reviewed.

Non-personalized items, if offered, may have different return eligibility. Please contact us for assistance before making a return.

If you have any questions about your order, please contact Always & Forever Keepsakes through our Contact page.